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Mary Portas has done us all a favour

Well, Mary Portas’s programme last night on the business of estate agency has certainly upset alot of people in the industry. But for my money she raised some important issues about the kind of customer service we deliver to buyers and some of it, sadly, wasn’t pretty.

Of course, there are many hard working and professional people in estate agents’ offices around the country who deliver excellent customer service, but it is also true that some of the criticisms highlighted in the show are valid. It is easy for the industry to call the whole thing a “circus” and to stick its head in the sand (see reaction of industry magazine Estate Agent Today below), but some of the lazy practices considered the norm do our image no good.

http://www.estateagenttoday.co.uk/news_features/Mary-Portas-programme-on-agents-slammed-as-a-circus

We were once joint agents with another company in Somerset on a farm that had pylons running right…