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Have just heard on the grapevine that a large High Street estate agent in Ware has just told one of their clients – who was taking their home off the market and mentioned that they had been recommended to try BigBlackHen.com – that “we’d be gone in a couple of months”.

I had to laugh. When we started the business in 2005 in Somerset I know of two local agents who predicted we’d be gone within a year. Six years later and we were selling more property than them both and had just come 20th in the Estate Agency of the Year Awards 2010.

They were wrong then and they are wrong now. The reason is simple – we offer clients something different with our client-friendly contracts and low fixed fees – and people really are crying out for a change.

I look forward with confidence to seeing our distinctive hen boards…

Well, Mary Portas’s programme last night on the business of estate agency has certainly upset alot of people in the industry. But for my money she raised some important issues about the kind of customer service we deliver to buyers and some of it, sadly, wasn’t pretty.

Of course, there are many hard working and professional people in estate agents’ offices around the country who deliver excellent customer service, but it is also true that some of the criticisms highlighted in the show are valid. It is easy for the industry to call the whole thing a “circus” and to stick its head in the sand (see reaction of industry magazine Estate Agent Today below), but some of the lazy practices considered the norm do our image no good.

http://www.estateagenttoday.co.uk/news_features/Mary-Portas-programme-on-agents-slammed-as-a-circus

We were once joint agents with another company in Somerset on a farm that had pylons running right…