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Delivering proper customer service a problem for the DIY estate agents

I came across this customer review on the Purple Bricks Face Book page, made on the 19th of November. It looks like they can talk the talk but are finding it trickier to walk the walk:

“Myself, sister and 6 year old son visited a house at 6pm prompt. The vendor did not turn up and purple bricks told me they were in contact with him and they would call me back, they didn’t. It’s no surprise the house hasn’t been sold with this kind of attitude from both the vendor and purple bricks, I will be posting this review on social media. We were cash buyers as well, shame.”

Of course, house seller is looking to reduce the cost of selling their homes, but not at the expense of proper attentive customer service. You simply cannot deliver that plus high-quality marketing of a fixed fee of £795 plus VAT. We know…

Would you like to come to Hertforshire’s biggest Weddings Networking Breakfast?

It is now just one week from the WEDDING NETWORKING BREAKFAST that we are holding at Wodson Park Leisure Centre on Thursday the 26th November – and we already have 15-20 confirmed visitors from all walks of the weddings industry. So if you know a weddings florist, event organiser, chauffeur, caterer, hairdresser or beautician then ask them to get in touch to join Hertfordshire’s Premier Weddings Networking event of 2015!

The national DIY web sites are not the answer to most house sellers’ dreams.

The internet is radically changing the way that consumers search for and buy property in the UK and so we shouldn’t be too surprised that it is also beginning to have a radical impact on the way property is sold too. The most obvious sign of this is the every growing list of national property web sites launching on your TV screens offering a stripped back version of what the traditional High Street has to offer. In essence the pitch is the same, that they do “everything” that a more traditional agent does, only for a fraction of the price. There are two problems with this, the first of which is that they charge an up-front fee so have no incentive to actually sell the house. The second is that despite what they claim, after advertising your home and calling to book a viewing, they leave much of the…

Gazumping is deceitful and should be stamped out

One of the worst aspects of buying a house in the UK is gazumping. This is where the owners of a property accept an offer (subject to contract) from one buyer only to receive a higher offer a week or two down the road and jump ship to the people who made that offer. It goes against all principles of decency. After all, if you want more than the first offer then you should decline it, not “bank” those buyers and hope that you get a better offer later. If you sell a house with us you’ll be asked to sign our client-friendly contract which has a unique anti-gazumping clause asking our clients not to go down this road. And it works. We have sold hundreds of houses across Hertfordshire, from Hertford to Welwyn Garden City, North London to Stevenage, and NOT ONE BUYER has ever been gazumped on…

BigBlackHen.com to sponsor Welwyn RFC 4th team shirts for 2015/16

Today we took the decision to add to our general sponsorship of Welwyn RFC by also sponsoring the Welwyn 4th team shirts. I have played for the Welwyn fours on and off since I started at the club in 1986 – which feels like a very long time ago – and so have a very long association with the club on Hobbs Way. The club had a superb year last year with the first team winning promotion as well as the Herts Cup and the second team winning the cup. The fourth team won the plate final and as a player I thought it was only right to sponsor nice new kit for the boys. We are always looking for new players so if you haven’t played for a few years why not come down on a Tuesday night for some training. You’ll find the club at Hobbs Way,…