Delivering proper customer service a problem for the DIY estate agents

I came across this customer review on the Purple Bricks Face Book page, made on the 19th of November. It looks like they can talk the talk but are finding it trickier to walk the walk:

“Myself, sister and 6 year old son visited a house at 6pm prompt. The vendor did not turn up and purple bricks told me they were in contact with him and they would call me back, they didn’t. It’s no surprise the house hasn’t been sold with this kind of attitude from both the vendor and purple bricks, I will be posting this review on social media. We were cash buyers as well, shame.”

Of course, house seller is looking to reduce the cost of selling their homes, but not at the expense of proper attentive customer service. You simply cannot deliver that plus high-quality marketing of a fixed fee of £795 plus VAT. We know this from experience having cut our fees as low as we can while still delivering the very best service we can to get the best price and follow through to a successful sale.